A 2 day introductory course that teaches basic skills and knowledge of current process-centred business analysis practice, within the context of a typical business improvement methodology

Fundamentals of Business Analysis Course Fact Sheet (pdf)  


Whether you are new to business analysis, or are experienced and want a more formal approach, this course teaches the basics of business analysis skills and knowledge. Learn from world’s best-practice about the breadth of topics, concepts, and practices that a Business Analyst needs to know. This is our introductory course that teaches the fundamentals through discussion of current Business Analysis theory, practical examples, and thought-provoking exercises.

The course assumes no previous experience. It will prove invaluable to managers, business users and other personnel involved with business change projects.


Upon completing this course, attendees will be:

  • familiar with the steps, deliverables, and success factors of Business Process projects.
  • able to use and understand the fundamental concepts and steps in analysing and improving processes in an enterprise.
  • able to prepare and evaluate Business Cases and Business Requirements reports.
  • able to prepare and evaluate As-Is and To-Be Business Process Models.
  • familiar with typical organisational and technological issues surrounding Business Analysis projects.
  • able to apply basic interview and research techniques to get the answers and facts needed to identify Business Improvement opportunities.


The Fundamentals of Business Analysis course is an IIBA® endorsed course. This course is aligned with the Business Analysis Body of Knowledge® (BABOK®) version 2.0. Course graduates receive 15 PDU's (personal development units) toward the IIBA® Certified Business Analysis ProfessionalTM (CBAP®) qualification.


Public courses are run in Australia in Brisbane, Sydney, Melbourne and Perth. Courses are also run in New Zealand in Auckland and Wellington (on-demand basis). Find a scheduled public course on our Calendar.

Courses can be run in other locations according to demand.


Course fees include course materials, lunch and refreshments.


Course material and activities are organised into the following modules:

Introduction to Business Analysis   Business Improvement

Learn how Business Analysis and Improvement has become mainstream practice in a wide range of enterprises today.


Gain some insight into where real-life Business Analysts look for opportunities and gains.

The Role of the Business Analyst   Business Process Modelling

How do people of all backgrounds come into Business Analysis, what skills do they need, what tasks can they expect to perform?


An overview of modelling business process for Business Analysis.  Become aware of basic Process Modelling principles.

Project Definition


Presentation and Delivery

Understand how Improvement projects get started, and how they are firmly based on Business Strategy.


How Business Analysts relate and communicate with stakeholders and clients, and maintain standards of quality.



Business Process Workshops

An overview of a typical Business Improvement project methodology and what tasks Business Analysts undertake.


Throughout, combine the skills and concepts together with interviewing, group analysis and modelling exercises and individual mentoring.

We also run customised and in-house courses for specific project needs - see our In-house Training.

  • Business Process Modelling
  • Business Information Modelling
  • Fundamentals of Project Management.

IIBA®, the IIBA® logo, BABOK®, Business Analysis Body of Knowledge® and CBAP® are registered trade and certification marks owned by the International Institute of Business Analysis. These trade and certification marks are used with the express permission of the International Institute of Business Analysis.

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