A 2 day course for Business Analysts to provide solid skills in process analysis and creating workflow models and related documentation, according to industry best practice.

Business Process Modelling Course Fact Sheet (pdf)


This course is for business analysts, process anlaysts, process owners, project managers, managers and others who need to understand, create and use workflow models. This course can also help business modellers work more rapidly, more concisely, and communicate better with business audiences. The topics are highly relevant to any professionals interested in achieving the best outcomes for process improvement and enterprise architecture projects.

The course assumes no previous experience. However it is a perfect next step for business analysts who have attended the Fundamentals of Business Analysis course.


Upon completing this course, attendees will be able to:

  • create basic industry-standard workflow models, complete with standard documentation.
  • understand how to find the structure of a process from unstructured business information.
  • create workflow models that communicate with business audiences.
  • perform key functions in an improvement project, such as a peer review and process validation.
  • improve the quality and validity of process models.
  • understand how to add systems requirement detail to process models while staying focused on business perspectives.


The Business Process Modelling course is an IIBA® endorsed course. This course is aligned with the Business Analysis Body of Knowledge® (BABOK®) version 2.0. Course graduates receive 15 PDU's (personal development units) toward the IIBA® Certified Business Analysis ProfessionalTM (CBAP®) qualification.


Public courses are run in Australia in Brisbane, Sydney, Melbourne, and Perth. Courses are also run in New Zealand in Auckland and Wellington (on-demand basis). Find a scheduled public course on our Calendar.

Courses can be run in other locations according to demand.


Course fees include course materials, lunch and refreshments.


Course material and activities are organised into the following modules:

Basic Parts of a Workflow Model   Refining Models

Learn the practical purpose that process models - also known as process maps - fulfil. Learn the common notation and rules for drawing a workflow model.


Productive and effective process modelling is a skill. Improve your skill level by learning a variety of important tips and techniques with plenty of hands-on practice.

Techniques for Defining Processes   Documenting Activities

Learn proven professional steps for starting with unstructured business knowledge and rapidly creating valid workflow models of business processes.


A look at the context and detail that is attached to process models—such as strategic objectives, performance measurement, data requirements, and cost—as well as how this knowledge can be structured and presented.

Communicating with Models


Evaluating Process Models

Process models need to communicate business knowledge. We cover powerful principles that can be applied to make models accessible to any business audience.


Learn best practice techniques for validating and reviewing workflow models for completeness, correctness, and quality.

We also run customised and in-house courses for specific project needs - see our In-house Training.

  • Fundamentals of Business Analysis
  • Fundamentals of Project Management
  • Fundamentals of Enterprise Architecture
  • Business Information Modelling

IIBA®, the IIBA® logo, BABOK®, Business Analysis Body of Knowledge® and CBAP® are registered trade and certification marks owned by the International Institute of Business Analysis. These trade and certification marks are used with the express permission of the International Institute of Business Analysis.

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